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TiVo News Troubleshooting Help

9.3c Update Available via Priority List

We’ve had a bunch of questions about setting up units with antenna inputs recently. Customers with new drives, or re-doing Guided Setup with Series2 units with 9.3 have experienced problems with the auto-search for channels. TiVo knows about it, and is supplying a fix for it – 9.3c. If you have an affected unit, get on the priority list here:

http://research.tivo.com/93priority/index.htm

Thanks to GizmoLovers for the first report that we saw – this answered several questions for us over the weekend!

Categories
WeaKnees News

New Forum for DIRECTV Single Wire Multiswitch (SWM) Issues

At WeaKnees, we’re really enamored of the new SWM8 multiswitches from DirecTV. They make installation so much easier – largely using just existing cable TV lines to send even multiple DirecTV streams around a house. Frankly, wiring this way is a whole different world, and much, much faster.

But as with any new technology, this brings up a whole host of issues, problems, questions, and troubleshooting info. So we’ve added a new forum on our forum site just for this one product. We’ve had a lot of experience with these SWMs and we’re eager to help spread the word. And, so far, most DirecTV installers haven’t been trained on this technology. So if you have pre-sale, post-sale, or just plain-old questions, come on over and post and we’ll do our best to help ASAP!

Single Wire Multiswitch for DirecTV Forum

Categories
Customer Shipment Troubleshooting Help

Dirtiest TiVo Ever?

OK – probably not quite, but it’s pretty bad. And I’m not talk pornography (although we happen to have a good one of those here today also) but straight-up, actual dirt.

Super Dirty TiVo

See that strange blob on the right that looks like a prop from a ’70s outer space movie? Its smaller sibling is just to the left of the fan.

Here’s another shot from a different angle:

Let us implore you: please, please! consider cleaning out your TiVo. This adds a huge amount of heat to the inside of the unit, both by insulating the heat, and impeding the air flow. In this case, the power supply was blown, likely because it overheated.

If you have a hankering to open up your unit and clean it, just be sure to take the normal precautions:

  • Unplug the unit and let it sit for five minutes. This lets the drive spin down, and drains power from the capacitors.
  • Take the unit outside, or to a well-ventilated space.
  • Carefully remove the cover.
  • Clean the interior with compressed air, using short blasts from at least 12 inches away. 
  • Never use a vacuum on the unit. Static electricity could cause serious problems.

Think of it as preventative maintenance: an apple a day for your TiVo.

Categories
AppleTV Product Information WeaKnees News

AppleTV 2.0.2 Update

As with all of our upgrades for TiVos, our upgrades for AppleTV units have survived every single upgrade to the AppleTV OS without a bit of a problem. And due to the way we perform these upgrades, we don’t expect any of them to cause a problem, ever. So if you are wondering whether you should apply the AppleTV update to 2.0.2 on a unit we’ve upgraded, go right ahead!

Categories
TiVo News

No Such Thing as Bad Publicity, Right?

By now you’ve probably heard that TiVo tried to predict who would be removed from American Idol last night. They put out a press release (although I confess that I couldn’t find it on their site, and the closest I could come to an original source on this was here – did they try to pull it?) basically saying that they were able to predict the removal candidate for the last four shows. So they felt confident, and they went live with their next prediction. And, they were wrong.

Then, when proven wrong, they released a statement basically saying that as the field narrowed, the loser became harder to predict (seems to go against logic to me; if you have fewer to choose from, odds are a lot higher that you’ll just get lucky, but also statistically, the numbers should be more distinct).

So here we have it: crowdsourcing failed. One problem, of course, is that the mismatch in demographics between the TiVo viewers and general viewers who vote could be huge. Another problem is that the the original press release doesn’t confirm that the theory was developed prospectively. If it was retrospective, then it might be no more predictive than following stock price histories. Did a statistician figure out the correlation, or did a theorist propose the correlation and then evaluate the data and confirm?

This is all for the better. Exit polls don’t work, and neither does this type of prediction. I, for one, am glad.