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TiVo News Troubleshooting Help

TiVo’s CableCARD Hotline

We really believe that CableCARDs are a great new technology in that they allow DVRs to work with a wide variety of cable providers. But, sometimes, getting them configured is a bit of a hassle.

Early on in their history, CableCARDs caused a whole host of problems, largely just due to the lack of knowledge of cable installers. But since then, the problems have really almost totally disappeared, and their installation and use has become routine and reliable.

But if you do have a problem, you should try calling TiVo’s CableCARD hotline. These folks have pretty deep knowledge of CableCARD issues.

Phone number: 866-986-8486

Hours of operation:
Monday – Sunday
6:00 AM – 9:00 PM Pacific

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Product Information WeaKnees News

Another Playstation 3 Upgrade Option

While our PS3 upgrade kits have definitely been a hot item, our kit offerings had one big obstacle. Customers have been wanting a way to do the upgrade at home, without sending us the unit, but with a way to transfer their data to the upgrade hard drive. We now have that option available!

See our PS3 data transfer area for D-I-Y upgrade options that allow you to keep your data intact. If you have a USB drive, you can use our regular kit. If you need a USB drive, we now have a kit with a loaner.

Please note that any games or other items that will not copy to a backup will not survive this procedure.

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WeaKnees News

TiVo HD XL DVR: An Update from TiVo

TiVo today is releasing a new product for their HD DVR line: the TiVo HD XL. WeaKnees expects to have this unit in stock today, September 4, for immediate shipment, for $599. See our TiVo HD XL ordering area.

This unit is an enhanced version of the TiVo HD that was released just over a year ago. The main improvements in this unit are:

 

  • Larger hard drive (one Terabyte) to record up to 150 hours of HD.
  • THX certification, like the original Series3 TiVo.
  • Backlit, learning remote instead of the standard remote.
  • HDMI cable is included.

The list price of the new unit is $599.99.

The less expensive TiVo HD will still be available at $299, and we will have both models available with expanded hard drive space.

We will have the TiVo HD XL unit available with two terabytes of capacity for $899 also!

 

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DirecTV TiVo News WeaKnees News

New HD TiVo for DirecTV

Well, we were at the point where we were pretty sure it would never happen. And, happily, we were wrong!

TiVo today issued a press release about a new HD TiVo for DirecTV that should be ready by the end of 2009. See the full information in TiVo’s press release.

We’ve had customers complain about DirecTV DVRs for years now, preferring the TiVo interface. And it looks like the day will come again when DirecTV and TiVo work together to make a DVR that has the best interface, and access to all of DirecTV’s programming.

DirecTV and TiVo ceased manufacture of the HR10-250 years ago now. That unit, still very popular among our customers (and still the main unit in my house) was the first mainstream HD DVR at all, and the only HD TiVo for several years, as well as the only DirecTV HD DVR for many years. Many TiVo fans even joined DirecTV just to get to use this hardware.

But as DirecTV decided to move to MPEG4 for new HD channels to conserve bandwidth, they needed to produce new equipment to deal with the MPEG4 signals. So they produced newer DVRs without TiVo – the HR20 and HR21. These units can read the older MPEG2 signals and the newer MPEG4 signals. The TiVo-based HR10-250 can only read the MPEG2 signals, and is therefore unable to get the new channels DirecTV releases in HD – and some even in SD.

During the DirecTV reign of Rupert Murdoch, we guessed that new hardware with TiVo would never be developed, because one of News Corp’s other companies was NDS, an engineer of DVRs in Europe and Israel. NDS engineered DVRs for DirecTV.

But now that Murdoch’s News Corp. isn’t in control any more, it seems that TiVo was able to start work with DirecTV all over again.

For years now, we’ve been helping customers navigate the split between TiVo and DirecTV. It looks like, at last, those days may be coming to an end, and customers who love both DirecTV and TiVo won’t have to decide between them any longer. It may be a long year of waiting . . .

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WeaKnees News

Save with Google Checkout

We have another Google Checkout promotion running: save $5 off any order over $30 if you use Google Checkout. This is a once-per offer, meaning it’ll only work once with any one Google Checkout account.

Look for this at checkout:

Ends September 9, 2008.