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Customer Contacts DirecTV

DirecTV HD DVRs Requiring Restarts Today?

Well, it looks like our customers aren’t alone. We’ve had several customers call with HR2X problems, that were solved by a simple restart. And it looks like this affects a pretty large group of people – at least, those who care to go online to report it.

The problem, as reported, is that the unit seems to be off, and is unresponsive to the remote. Pulling the plug and rebooting the unit seems to solve the problem

More at Engadget.

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WeaKnees News

WeaKnees on Sound and Vision Radio Today

WeaKnees was invited to be on Sound and Vision Radio to discuss the world of DVRs. Hosted by Mike Etchart every Saturday from the Petersen Automotive Museum in Los Angeles, the show is part of the magazine of the magazine of the same name.

 

Michael and Jeff discussing TiVo Upgrading on the radio
Michael and Jeff discussing TiVo Upgrading on the radio

This was our first time on a radio show. We’ve done some TV in the past, and we’ve certainly been covered a bunch in the print media.

If you’d like to hear the show and missed it this morning on RadioAmerica you’ll be able to get in soon on iTunes as a podcast. Watch this iTunes page for the October 4, 2008 episode!

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DirecTV Product Information WeaKnees News

1.5 Terabyte Drives for DirecTV HD DVRs

We’re now installing 1.5 Terabyte drives in several DirecTV HD DVRs models, including the HR20, HR21, HR21 Pro, and HR22. This applies to all sub-versions of each model.

The 1.5 Terabyte drives enable customers to record up to 210 hours of MPEG2 HD video, or up to 360 hours of MPEG4 HD video, or a combination of the two. At standard definition levels, these drives enable up to 1500 hours of recording.

If you already have a DirecTV HD DVR – See our DirecTV HD DVR Upgrade Kit page for full information on ways to max out your unit to the largest recording capacity available.

If you’re looking for a 1.5 Terabyte DirecTV HD DVR – See our DirecTV HD DVR page for three different options of units with this huge drive, already installed, ready to go.

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DirecTV TiVo News

More Info on the DirecTV HD TiVo

DirecTV sent down a message to TiVo users this week about the announcement of a new DirecTV HD TiVo coming in 2009. The screenshots are posted here if you want to see them, but the interesting nuggets of info are:

  • DirecTV’s Broadband DIRECTV on DEMAND – which means the unit will have to support networking
  • Universal Swivel Search – so it might work with Amazon’s Unbox (now Amazon Video on Demand)
  • KidZone – Since this means it interacts with TiVo’s servers, it’ll likely work with some features from TiVo’s website, hopefully online scheduling.

At least this sets the stage for the possibility that TiVoToGo and all of those great networking features will be part of this new unit. Frankly, even if they aren’t, many people will want the unit just for the interface. But we’ve grown accustomed to the evolution of the cable TiVos, and we’re hoping this DirecTV unit will see those same enhancements.

Categories
TiVo News

TiVo: Bring us a Mobile Website, Please!

Here’s a proposal for the folks at TiVo: build a lightweight website for us TiVo fans to use to schedule online programs.

The TiVo website has evolved into a truly great way to find and record programs, but a good portion of the time us TiVo users want to set something to record, we’re just not in front of a computer. We’re out and about. But we do have our smart phones.

OK, I know, TiVo and RIM partnered a few weeks ago to bring TiVo-something to Blackberry, and most likely, that will be online scheduling. And before that, TiVo inked a deal with Verizon to do the same for Verizon phones. But why be proprietary about this? Isn’t the key to make this work for TiVo users, no matter what other technology they have?

In a time when the iPhone is gaining a huge amount of market share, and Android phones will probably also steal a huge piece of the action from RIM and the rest of the crowd, doesn’t it make sense to just have a fast-loading, slimmed down website for online scheduling? I’m not advocating an iPhone app or an Android app (although those would be great, too), just a quick way to get logged in, choose that show you forgot to record, and be done.

TiVo recently redesigned their website, and it looks great and has excellent functionality – from a computer. But all of that functionality came by adding a lot of AJAX and, on a mobile device, that can be painful. Just logging in to the site is arduous. Typing an email address in TiVo’s login box is especially painful on an iPhone.

You don’t even need a special domain name for it, but it seems like your neighbor across the bay has already registered tivo.mobi, so maybe they’re working on this?

So how about it?