Categories
Customer Contacts DirecTV WeaKnees News

DIRECTV TiVo THR22: Extra Remotes

We’ve had many inquiries about extra remotes for the new DIRECTV HD DVR TiVo THR22. You can now get on the pre-order list for these remotes on this DIRECTV remote page.

You might wonder why it’s on the page with the generic DIRECTV remotes and there’s a good reason: it’s compatible with those remotes. That means two things:

  1. The other remotes on that page will also work with the THR22 TiVo.
  2. But more importantly, the THR22 remote will work with many, many other HD DVRs from DIRECTV, including the HR20, HR21, HR22, HR23, HR24, HR21Pro, and HR34.

So if you’re one of the many people who, over the years, moved away from TiVo DVRs to the other DIRECTV DVRs, but still like the TiVo peanut remote style, you’re in luck! This remote will work your unit, so you get all of the features that the other DVRs have that the TiVo doesn’t currently have, but you also get the best, most intuitive remote around. Sorry that we can’t get you the great TiVo interface on those units also . . .

Categories
Customer Contacts DirecTV miscFAQ Product Information Site Change WeaKnees News

Upgrades for your THR22 DirecTV TiVo

Got a THR22 already? We can upgrade it!

We know that not many of the new DirecTV HD TiVo DVRs are out there yet, but we’re already getting upgrade requests. So it’s official! We’ve got upgrade options. We can get up to 2 TB in your unit, for up to 300 hours of HD.

See our DirecTV TiVo THR22 Upgrade page.

Categories
Customer Contacts DirecTV miscFAQ Product Information Site Change TiVo News WeaKnees News

Upgraded DIRECTV TiVo THR22 DVRs are Coming!

We’re still in the testing procedures here, but we expect to have upgrades for these units in the new year.

Here’s a screenshot of a 2 Terabyte THR22:

More information as we have it . . .

Categories
Customer Contacts miscFAQ Product Information TiVo News WeaKnees News

TiVo Premiere Elite FAQ

This week, the TiVo Premiere Elite debuts. This is TiVo’s latest DVR, with four digital tuners, all capable of recording simultaneously. This is the first TiVo DVR ever that can record more than two channels at once.

We’ve been fielding a lot of questions about this new unit. Here are the answers.

What services will work with the Premiere Elite?

The TiVo Premiere Elite works with digital cable, including Verizon FiOS. That means pretty much any traditional cable company in the US is compatible with the TiVo Premiere Elite, including Comcast, Cox, TimeWarner, BrightHouse, etc.

Incompatible services include satellite TV (DirecTV and Dish) and AT&T’s U-Verse.

Will the Premiere Elite work with ATSC/OTA antenna, like the other Premieres?

No. The Elite ONLY works with digital cable – not analog cable, and not antenna. The other two TiVo Series4 models (TiVo Premiere and TiVo Premiere XL) will both work with digital antenna broadcasts and analog cable broadcasts. There is no way to add these capabilities to the Elite.

How do I get a CableCARD that can support four channels at once?

Any Multistream CableCARD can decode four channels at once in the Premiere Elite. In fact, Multistream cards are capable of decoding six streams at once; so far, no DVR can support more than four.

Older TiVo DVRs may have single-stream cards in them. A single-stream card will work in these units, but, of course, that means only one show can be recorded at a time.

Can I move my CableCARD from my other DVR to the Premiere Elite?

Generally, yes, you can move the card, but you’ll have to contact your cable company after doing so to have them re-provision the card for the new hardware. There may be some exceptions with certain cable providers.

Can I get TiVo Product Lifetime Service for the Elite?

Yes, lifetime service is available for the Elite. The price is currently $499.99 for new TiVo customers, or, if you have an account with an active unit at TiVo.com, you can get a $100 discount on lifetime service, so your cost would be $399.99.

Can I just move Lifetime Service to the Premiere from my other TiVo DVR?

No. TiVo will not allow Product Lifetime Service to be moved from one unit to another. However, if you have a unit with lifetime service, you do get a discount on subscribing another unit to lifetime service. See the entry above.

 

Categories
Customer Contacts TiVo News tivo repair Troubleshooting Help

“Call Interrupted” Problems Seem to NOT be Resolved . . .

We previously wrote about TiVo DVRs having problems dialing in – specifically getting “call interrupted” errors.

Then we wrote to say that TiVo had alerted us that they had fixed the problem.

Well, unfortunately, I’m back to say, that doesn’t seem to be the case, at least for all users. Plenty of our customers are still seeing these dial-in problems. So if you are also, you’re not alone.

TiVo is on the case, but feel free to email us more info on your situation if you’d like, and if you include your 15 digit TiVo Service Number (TSN), we’ll pass it on to TiVo while this problem persists.